Archadeck of Kansas City has won the Super Service Award every year since 2009
There are a number of different review sites that consumers can take advantage of in researching contractor’s reputation and history. One of the most well-known and successful ones is Angie’s List. Angie’s List is known to be a good source to vet possible contractors. The reason Angie’s List reviews are highly regarded is for some of the following items you can count on with Angie’s List reviews.
The Angie’s List difference:
No anonymous reviews
Certified data collection process prevents companies and providers from reporting on themselves or their competitors.
Complaint Resolution Team intercedes when necessary
Both companies and providers respond to reports
Time and trouble taken to verify the accuracy of the reports that people post
Background checks and license checks performed of the contractors on Angie’s List
Standards exist for the number of reviews you should have and the time period of those reviews
There certainly are other sites available both paid and free but some are known to have suspect reviews that can be gamed. With many other sites, there is no process to monitor or validate the reviews.
Archadeck of Kansas City is proud to be the Angie’s List Super Service award winner every year since 2009. Angie’s List yearly measures the quality of all the reports turned in that year. They are then ranked to identify the best of the best. Less than 5% of all companies reviewed qualify for the award.
At Archadeck of Kansas City, we always urge all homeowners to do their due diligence. Even though you can feel fairly confident with the reviews on certain sites, it’s always a good idea to check other sites looking for confirmation. A couple more good places to check are The Better Business Bureau website, and Houzz.com which also provides a place for consumer reviews.
Bonnie and Dan Hall, Archadeck of Kansas City Owners
If you are considering adding a new deck, porch or other outdoor living space to your Kansas City area home, give us a call for a free consultation. We look forward to your call at 913-851-3325. Please also visit our Archadeck of Kansas City website.
Selecting a contractor to build a porch, deck, patio or other outdoor living space is a huge decision. The great news is that it’s much easier to do due diligence now than it was in the past. We recommend that you visit some of our existing customers to see actual projects and meet homeowners that we have worked with. We also encourage you to view our reviews on Angie’s List and do other research online. At Archadeck, we also utilize and post-job survey tool. Our clients are sent an email in which there are only two questions. The first question is for a rating on a scale of 1-10. The second question is solicits comments on what the client liked or didn’t like about the job. From this survey, below are some results.
“The quality of the materials and craftsmanship and the strong work ethic of everyone associated with the project.”
Charles & Dianne C; Shawnee, KS
“Our deck project was a fairly large job and it was done in a timely manor. The crew who worked on it were polite and always here on time and worked hard. Our deck is beautiful and we love it. Steve was very professional and helped design our stairs to perfectly walk down to our new patio. We were very happy with the outcome and would highly recommend Archadeck to anyone. We look forward to enjoying it for years to come.”
Barry & Jill K; Leawood, KS
(What did you like?) Absolutely everything!!! The project turned out exactly as we planned. The quality of work was exceptional!
Ronald & Jeanne P; Olathe, KS
“The construction process and the end product are the best we’ve ever experienced in all of the home improvements projects we have completed.”
Tim & Julie S; Lenexa, KS
“Finish work was excellent and all work done in a timely manner. The workers were fantastic to work with and always on time.”
Steve & Carla M; Olathe, KS
“Excellent crew that took our concepts and produced them. Steve added some additional suggestions for a gorgeous deck and screened porch area for us.”
Maureen Purcell; Overland Park, KS
“Process from start to finish was explained well, completed in a timely manner and results are outstanding.”
Bradley & Rebecca D; Overland Park, KS
“High quality design, built on time, honest and detail-oriented professionals”
Jeffrey B; Leawood, KS
“Great crew, great materials, great execution. It was a very good experience.”
Steven & Pamela M; Overland Park, KS
“We practically LIVE in our screened porch. We requested a place for a doggy door and they happily accommodated. It’s so nice to still be able to just open the door from the kitchen and let the dogs out in the morning. The materials they used were top notch and we can’t say enough about this new addition.”
Mark & Barbara B; Overland Park, KS
“Very well built, both from a functional and design perspective. Owner is wonderful to work with; responsive before, during and afer the project was completed. We have received many many compliments on the look and design.”
Rodney & Nikki J; Lenexa, KS
“The whole experience of working with Archadack, Steve and the whole crew was exceptional. The deck turned out to be everything we expected and more. Steve was very precise about how things would be from day one. He kept us informed every step of the way. The deck itself is done with such precision that would be hard to match. Every single board is precise to the nth degree. We have already had many wonderful comments, many saying it is the best looking deck they have ever seen. His crew was very clean cut and pleasant. To date we have never hired an any work done at our home that we have been happier with. We would highly recommend Archadeck to anyone without one single hesitation. Archadeck is simply the best you will find anywhere. Thanks, Steve,and crew!”
John and Gloria H; Shawnee, KS
“The screened porch looks like it has always been part of the house. The quality of the work is exceptional.”
Charles & Colleen P; Lenexa, KS
“I like the quality of the work and the professionalism of all employees. Archadeck wants their customers to be happy and that is evident by the way they treat their customer’s property.”
Briana M; Olathe, KS
“The quality of the porch is outstanding. All of the owners and employees are good listeners and communicators so that the design and work is truly a collaborative endeavor. There were no surprises because of this. The integrity of the company is impeccable.”
Susan Y; Overland Park, KS
“The whole experience was positive – from the planning phase, to the construction, and then finally the finished project. We’re extremely happy with the result. The crew was very professional and worked quickly, especially considering the hot weather.”
David L; Overland Park , KS
“Total professionalism, workers are courteous and clean up daily, workmanship is of the highest standards, Archadeck in my opinion is the best Kansas City has to offer.”
Rodney H; Overland Park, KS
Bonnie and Dan Hall, Archadeck of Kansas City Owners
If you’re considering the addition of a porch, deck, patio, outdoor fireplace or other outdoor living structure, give us a call at (913) 851-3325 for a free consultation or email us at kansascity@archadeck.net. We look forward to your call.
As a homeowners, you’re very fortunate to have a wealth of good due diligence information at your fingertips. As fast as you can type (company name) reviews, you can start reading what real customers have to say about that company. If Angie’s List and the BBB don’t come up upon searching, make sure to visit each of those to learn more about a contractor you might be considering. We are very proud of our BBB A+ rating and of winning the Angie’s List award in 2007, 2009, 2010, 2011, 2012, 2013 and counting. Members of Angie’s List leave detailed reviews covering everything from the initial consultation to the friendliness of the contractors and more.
At Archadeck, we have an additional review system we’ve implemented. We work with an independent company called Listen360. After each job, every customer receives an email requesting a rating on a scale of 1-10 and one simple question about how we did. Here are some reviews we’ve received from our customers here in the Kansas City area.
“High quality design, built on time, honest and detail-oriented professionals” Jeffrey B., Leawood KS
“The quality of the materials and craftsmanship and the strong work ethic of everyone associated with the project.” Charles & Dianne C., Shawnee KS
“Our deck project was a fairly large job and it was done in a timely manor. The crew who worked on it were polite and always here on time and worked hard. Our deck is beautiful and we love it. Steve was very professional and helped design our stairs to perfectly walk down to our new patio. We were very happy with the outcome and would highly recommend Archadeck to anyone. We look forward to enjoying it for years to come.” Barry & Jill K., Leawood KS
“Absolutely everything!!! The project turned out exactly as we planned. The quality of work was exceptional!” Ronald & Jeanne P., Olathe, KS
“The construction process and the end product are the best we’ve ever experienced in all of the home improvements projects we have completed.” Tim & Julie S., Lenexa KS
“Excellent crew that took our concepts and produced them. Steve added some additional suggestions for a gorgeous deck and screened porch area for us.” Maureen P. & David H., Overland Park KS
“Process from start to finish was explained well, completed in a timely manner and results are outstanding.” Bradley & Rebecca D., Overland Park KS
“I like the quality of the work and the professionalism of all employees. Archadeck wants their customers to be happy and that is evident by the way they treat their customer’s property.” Briana M., Olathe KS
Here are some links to read more reviews. We want you to do your due diligence. We want you to be confident in your decision.
Bonnie and Dan Hall, Archadeck of Kansas City Owners
If you’re considering adding a new outdoor space to your Kansas City area home this winter or next spring, give us a call for a free consultation at at (913) 851-3325 for a free consultation or email us at kansascity@archadeck.net. We look forward to your call.
There is no perfect way to search online for a contractor and do your diligence after that but here are some helpful ways that we recommend.
1) Google search
Try a number of different searches in Google. Try using “builder”, “contractor” and even construction. Change up the description of the item you’re hoping to have built. If you are looking for a patio, try looking up “paver patio” and also hardscapes. After doing a little hunting, you should find a good list of contractors to investigate.
2) Visit their website
The first thing you always want to do is visit the website of a prospective contractor or partner. Give their website is a gut test. Does the website look like it was put together by a relative who had a few hours to spare? Is their website professional and educational? Look for testimonials on their website and see what others have to say. Also, spend some time looking through the pictures on their site to see if their work is similar to what you’re looking for.
3) Read online reviews
There are a number of places where you can get reviews on contractors. As you can imagine, some review sites are better than others. You want to look for review sites where their reviews are controlled exclusively by the consumer and not open to manipulation and fakery. This is often the difference between a verified site and free site. Here in the Kansas City metro market, many of our clients come to use through Angie’s List. Angie’s List members supply detailed reviews on the contractors they’ve done business with. These reviews include the dollar value of the project, a letter grade, descriptions, and often times pictures of the job. Look for contractors that have the Super Service Award. We are particularly proud of the Super Service Awards we’ve been awarded through Angie’s List over the years.
4) Check out their BBB
It’s good to take a look at the prospective contractors rating on the BBB website. Look for accredited companies with an A+ rating on the BBB. The BBB takes into account the length of time the company has been in business, whether there are any complaints and other factors. We recommend you make sure that any contractor you are considering has a minimum of an A- rating.
5) Talking to references
Ask the prospective contractor for references that you can call and visit. Find out what work that company did for them and how happy they were with the end result. Ask them specifically what were the positives and negatives of working with that contractor. Then, we strongly encourage you to visit one of the jobs in person. It’s a lot different to stand on or in a structure and touch/feel the various aspects than to just look at pictures.
6) Talk to lumber yards and suppliers
Look for lumber yards that specialize in supplying deck and porch material. Go to a commercial reputable lumber yard. To find one, look for one that specializes in deck supplies. Here in KC, ours is Kansas City Deck Supply. Ask the lumber or supply yard about the reputable contractors. The lumber yards will know. The suppliers can also speak to some of the other factors such as whether the contractor is easy to work with, polite, etc.
7) Spend a lot of time with the contractor
Have you ever talked to a prospective contractor only to feel like you might be taking up too much of their time? If you feel this way, it’s probably because the contractor is showing signs that they’re ready for you to make a decision. Make sure they have time to speak with you, have interest in your project, and can answer your questions knowledgeably. Contractors who don’t have the interest and time to spend with you before you build may not have the interest and time to spend with you while you’re building.
Bonnie and Dan Hall, Archadeck of Kansas City Owners
If you are considering adding to your backyard, give us a call for a free consultation. We will walk you through the choices and considerations so you get the best project for your needs and wants.
At Archadeck of Kansas City, we always urge all homeowners to do their due diligence. Even though you can feel fairly confident with the reviews on certain sites, it’s always a good idea to check other sites looking for confirmation. A couple more good places to check are The Better Business Bureau website, and Houzz.com which also provides a place for consumer reviews.
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